Frequently Asked Questions
How do I apply for a rental property?
To apply, browse our listings and select a property that suits your needs. Click “Apply Now” on the listing to complete a form that will be sent directly to our support team. We will review the details and contact you as soon as possible to discuss the next steps.
What is the role of Primerent?
At Primerent, our role is to connect you with rental opportunities that match your lifestyle. We provide professional guidance to help you assess your options and complete the application. From initial search to final paperwork, we’re here to make your rental experience seamless.
Will there be a credit check?
Yes, a credit check is a mandatory part of our process. It will only be conducted once the application is complete and signed, ensuring the necessary verification while respecting your privacy.
What documents are required for the application process?
Initial inquiries do not require identification. However, the full application depends on your residency status in Canada:
- Canadian Citizens: A government-issued ID, proof of income, and recent pay stubs are required.
- Permanent Residents & Work Permit Holders: A government ID, status documentation, passport, and proof of income are required.
- Temporary Residents or Visitors: The process may vary based on your circumstances, but a strong proof of income can make renting in Canada possible.
How long does the application approval process take?
We aim to process applications within 2-3 business days. Approval times may vary based on reference responsiveness and additional documentation requirements.
Is the application legally binding?
No, the application itself is not legally binding. Only the signed lease contract becomes binding upon both parties.
Is the information I provide confidential?
Yes, we handle all information with the utmost confidentiality. We pride ourselves on strict security measures, and all documents and financial information are securely handled and only shared with the building management or property owner for the purpose of lease finalization.
Are electronic signatures valid and binding?
Yes, electronic signatures are both legal and binding. Most contracts are signed electronically, making the process faster and more efficient.
Will the apartment be inspected before move-in?
Yes, every apartment is thoroughly inspected by management to ensure it’s in optimal condition. You can expect a fully functional space that meets the standards specified in your lease.
Who manages my move-in date and provides the keys?
After lease signing and first month’s rent payment, the property manager will coordinate your move-in date and hand over the keys. Some buildings may also require additional documents, such as a void cheque or renter’s insurance proof, which will be specified in your lease.
Who can answer additional questions I have?
Our team is knowledgeable and well-equipped to provide you with accurate information. If further assistance is needed, we are dedicated to addressing any additional inquiries promptly and professionally.
Are pets allowed in your rental properties?
Pet policies vary by property. Please refer to the specific listing for details on pet allowances. In pet-friendly units, there may be a pet deposit or a monthly pet fee.
What is included in the monthly rent?
Rent typically covers the property and listed amenities. However, utilities such as water, electricity, and internet may vary by property. Please consult the listing or contact our team for specific information.
How can I pay my rent?
We offer various payment options, including online payments via our secure tenant portal, bank transfers, and pre-authorized debit. Payment instructions are provided upon lease signing.
What is the duration of the lease agreement?
Our standard leases are typically for one year, with the option for renewal upon agreement by both parties.
Can I sublet my apartment?
Subletting policies are managed by the building’s management team. If subletting is permitted, it must be approved by the property management, as this is beyond Primerent’s authority.
Who should I contact in case of a maintenance issue?
After moving in, any maintenance issues should be reported directly to the building’s management team. They will coordinate repairs and follow-ups to ensure timely resolutions.
What should I do if I want to renew my lease?
Lease renewals are managed directly with the building management or owner’s representative. Primerent’s role is to facilitate the initial lease process, after which all renewal discussions are handled by property management.
Is renter’s insurance required?
Yes, renter’s insurance is required for all tenants to protect personal belongings and provide liability coverage. Civil liability limits may vary by building and will be outlined in the lease.
How can I terminate my lease early?
Early lease termination requests should be directed to the building’s management team. They will inform you of the available options, including potential penalties as per your lease terms.
Are there additional fees I should be aware of?
Some properties may have fees for amenities, parking, or pets, which are clearly outlined in your lease agreement. You will be informed of all applicable fees before signing the lease.
Can I make changes or upgrades to the apartment?
Any modifications or upgrades must be approved by the property management in advance. Unauthorized changes may be considered a lease violation. Contact the management team for details on permissible modifications.
What are the move-out procedures?
When your lease term is ending, contact the building’s management team for guidance on moving out. They will provide instructions on returning keys, final inspections, and any necessary cleaning requirements.
How are rent increases determined?
Rent adjustments are subject to local regulations and typically apply upon lease renewal. Any changes will be communicated well in advance by the building’s management team, following provincial guidelines.